Refund policy

Returns & Refunds

We want you to love your order. If something isn't right, we'll make it right.

30-Day Returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be in its original condition, unused, with all accessories and original packaging included.

Free Return Shipping

Returns are free. Once your return is approved, we will email you a prepaid shipping label. You will not pay anything to send an item back to us.

How to Start a Return

Contact us through our Contact page with your order number and a short note about what is wrong. We will reply within 1-2 business days with your prepaid label and instructions.

Refunds

Once we receive and inspect your returned item, we will email you to confirm. Your refund will be issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us through our Contact page within 30 days of delivery with a photo of the issue. We will send a free replacement or issue a full refund, and in most cases you will not need to ship anything back to us.

Order Cancellations

Need to cancel? Contact us as soon as possible. We can usually cancel and fully refund any order that has not shipped yet. Once an order has shipped, please use the return process above.

Items We Cannot Accept

For hygiene and safety reasons, we cannot accept returns on items that have been heavily used or returned without their original packaging. Gift cards are non-returnable. These limits do not apply to items that arrive damaged or defective, which are always covered.